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13.01 Troubleshooting

This section lists the issues that have occasionally happened during tests, and how to solve them should they occur again.

Arm blocked

If the movement of the arm has been obstructed, shut the MDA down with the on/off switch at the back. See section 2.02 “Unobstructed drawing”.

Lost connection (TactileView)

In some cases, TactileView will lose the connection with the MDA after it has been running for a while. The simplest way to solve this is to restart TactileView; the MDA should then function normally again.

Interface not accessible

First try restarting your browser. If this does not solve the problem, restart the MDA.

No connection possible (TactileView)

When the MDA still fails to respond after restarting TactileView, first check if all the cables are connected correctly. Next, check if the COM port (see chapter 10.01) is still entered correctly.

Drawing foil tears

The drawing foil is very thin and can tear when too much force is applied. To stop this from happening again, make sure the drawing foil is fixed on the TactiPad as tight as possible. Avoid drawing too many intersecting lines, as these will weaken the foil. Lastly, make sure to replace the foil before between each drawing.

Slow or jittery movement (TactileView)

When the MDA does not operate as smoothly as it normally would, it is best to switch it off and restart TactileView.