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12.02 Password Protection

The setup pages of the MDA are password protected, in order to safeguard you from unintentional changes to the registration or network setup by yourself or by others.

A new MDA, straight out of the box, has the default password of: admin. If you are connected to the internet, you can perform a full owner registration, and set your own password instead of using the default one.

If you have forgotten your password, there is a submit button for requesting a new password from Thinkable next to the login prompt on the setup page. Note that you need an internet connection to do so. This new password will be send to the email address you have used for the registration of the MDA. It might take a few minutes to arrive.

If you have no internet access, and still want to use your own password, you still can enter a password, but this password will expire after six hours. This is so you have a temporary means to protect the MDA, but as there is no password retrieval mechanism without an internet connection, the password can only be temporry.

When you are finished with registration and/or network setup, it is good practice to logout from these pages, seeing there is no password required for any of the other operations on the MDA.

If you have obtained your MDA from an earlier owner, and this person has forgotten to wipe the password, there is the possibility to request a factory-reset password from Thinkable. On the Setup page, there is a request button for this. Upon clicking this button, you will so an template of the request form that you need to fill-in and email to Thinkable. You will then receive a password from Thinkable, allowing you to reset all earlier entered owner/administration data.

12.03 Configuring Network

The upper part of the Network setup page shows information on if you have a wired connection or not. It will alsoshow whether you have a WIFI connection, showing the network name (SSID) of the WIFI connection if you do. If not, it will mentionthat the MDA is working as a WIFI hotspot.

In order to establish a wired connection, simply connect the MDA to your network using the ethernet port at the back. Upon turning on (or rebooting) the MDA, the MDA will configure itself to use this wired connection. For this, it is assumed that your router acts as a DHCP-server (which is the default behaviour for a router).

As mentioned above you can see whether the MDA is connected to a WIFI network or not. If so, you have the possibility to disconnect from this network. When the MDA is not connected to a WIFI network, it shows the available WIFI networks. You can select the appropriate network, and by providing the network credentials (either password for a home network, or user name and password for an Enterprise network), your MDA will connect to this network.

On the lower part of the Network setup page you can change the name of the MDA on the network (default is mda) change the name of the WIFI hotspot network (default is mda-hotspot) and change the wifi password of the hotspot (default is 12345678). You also have to provide the two-digit country code here (see chapter 7.03).

Note that there is no need to change the MDA’s name or hotspot name in case of a single MDA. This only needs to be done if there are multiple MDA’s on your network. In this case the MDA’s should not have the same name nor should they broadcast the same hotspot SSID’s.

12.04 Configuring Hotspot

On the Network setup page, you can see whether the MDA is connected to a WIFI network or is functioning as a WIFI-hotspot. If the MDA is connected to a WIFI network, disconnect from this network and the MDA will reconfigure itself to start acting as a WIFI hotspot again. If you then connect to a WIFI network again, the WIFI-hotspot functionality will stop. This means that the MDA can either be connected to a network (either wired or wireless), or can be a WIFI hotspot.

On the lower part of the Network setup page you can change the name of the MDA on the network (default is mda), change the name of the WIFI hotspot network (default is mda-hotspot) and change the wifi password of the hotspot (default is 12345678). You also have to provide the two-digit country code here (see chapter 7.03).

Note that there is no need to change the MDA’s name or hotspot name in case of a single MDA. This only needs to be done if there are multiple MDA’s on your network. In this case the MDA’s should not have the same name nor should they broadcast the same hotspot SSID’s.

13.01 Troubleshooting

This section lists the issues that have occasionally happened during tests, and how to solve them should they occur again.

Arm blocked

If the movement of the arm has been obstructed, shut the MDA down with the on/off switch at the back. See section 2.02 “Unobstructed drawing”.

Lost connection (TactileView)

In some cases, TactileView will lose the connection with the MDA after it has been running for a while. The simplest way to solve this is to restart TactileView; the MDA should then function normally again.

Interface not accessible

First try restarting your browser. If this does not solve the problem, restart the MDA.

No connection possible (TactileView)

When the MDA still fails to respond after restarting TactileView, first check if all the cables are connected correctly. Next, check if the COM port (see chapter 10.01) is still entered correctly.

Drawing foil tears

The drawing foil is very thin and can tear when too much force is applied. To stop this from happening again, make sure the drawing foil is fixed on the TactiPad as tight as possible. Avoid drawing too many intersecting lines, as these will weaken the foil. Lastly, make sure to replace the foil before between each drawing.

Slow or jittery movement (TactileView)

When the MDA does not operate as smoothly as it normally would, it is best to switch it off and restart TactileView.