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01. Download and installation

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1.01 System requirements and product details

System requirements Windows XP, Vista, 7, 8, 8.1 or 10; for Mac OS X, a Windows emulator is required
Licence One-time purchase, unlimited use
Delivery Registration key via email
Available languages Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
File formats TactileView files (.bpx); import .txt, .svg, .jpg, .png, .bmp, .tiff or .gif
Internet requirements TactileView can be used offline, but specific functions (e.g. map maker, designs catalog) require internet access
Software security A registration key is valid for software registration on one computer only

 

Supported printers

Supported embossers Index (V2, V3 and V4), ViewPlus (all models), Enabling (all models), Elotype, Puma, Gemini, Mountbatten Brailler
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1.02 Downloading TactileView

The Tactileview software installer is available for download and installation on Windows computers.

The software is compatible with Windows XP, Windos 7, 8 and 8.1 or 10. For use with other operating systems, you will need a Windows emulator (such as Boot Camp or Parallels for Mac OS X).

Download

Click here to visit the download page in case you have not yet downloaded the installer.Download TactileView

Please note that administrator rights are required to install the software on your computer.

Free trial

After download and installation, the software can be launched in demonstration mode without registration. All features are available, however files cannot be saved and prints will contain watermarks.

Full mode

In order to run the software in full mode, you need a software licence. You can buy it in the Thinkable webshop. After purchasing it, you will receive an SPC (Software Pproduct Code). With the SPC, you can register the software and use it in full mode.

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1.03 Installing software

To install the software after downloading, launch the TactileView installer from the USB drive or download folder. Follow the on-screen prompts to complete the installation. In the last dialog, choose ‘Finish’, then launch the software from the Windows Start menu.

Show installation steps

TactileView Installer step 1: Software details

Step 1: Software details. Click ‘Next’ to proceed.

TactileView Installer step 2: Installation options

Step 2: Installation options. Select the folder in which TactileView will be installed if necessary and click ‘Install’ to proceed.

TactileView installation step 3: Installation

Step 3: TactileView installation. This will be completed automatically.

TactileView installation step 4: Installation complete

Step 4: Installation has finished. Click ‘Finish’ to close the installer.

 

First launch

During the first launch you will be asked to select your user language. Select your language from the list, then click ‘OK’ to confirm. Please keep in mind that a number of these user languages have been automatically translated and might not be completely correct.

Show language selection

First launch: Set user language

Set user language when launching TactileView for the first time.

 

Parallel installations

Two TactileView versions from the software generations below and over 2.5 can be installed parallelly on one computer. This way, you can try out a brand new version in free demonstration mode before deciding to upgrade your SPC – but without having to uninstall the version you have currently been working with.

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1.04 Installing updates and beta versions

A new version of the TactileView software is released periodically. You will automatically be notified by email when a new release is available for download. The Release notes section will give you an overview of the new software features and bug fixes that are included in each of the public release versions.

You can simply launch the downloaded software installer to update your TactileView installation (you do not need to uninstall the previously installed version). The same applies to development versions that are not publicly available.

When you launch TactileView after installation, you will be asked to verify your contact details. The configuration wizard will then open. We recommend you to have a look at the steps in the wizard, as some settings might have been changed or added.

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1.05 Transfer installation or uninstall TactileView

The software product code (SPC) allows the software to run on one computer. In case you need to have the software running in full version on another computer as well, an extra SPC is required.

Visit our shop to purchase an extra software licence.

Reinstalling on another computer

You might want to transfer the software installation to a different computer, using the same SPC. By sending us an e-mail, we can delete the currently registered computer data, allowing the SPC to be reinstalled on another system. An e-mail confirmation is sent to the mail address that was entered in the registration form.

Uninstall TactileView

If you wish to uninstall the software from the current computer, open the Control Panel, click ‘Programs’, then select ‘Programs and Features’. Select TactileView from the list and click ‘Uninstall’.

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1.06 Download and installation troubleshooting

TactileView software has been around for over a decade and is completely safe in use, but due to the limited number of users, some virus scanners, web browsers or Windows may automatically block TactileView. Here are a few ways to solve the most common problems when downloading and installing the software.

Downloading the software – browsers

Some browsers might block a downloaded file when it is not downloaded regularly.

Google Chrome

After downloading TactileView, Google Chrome might block launching the downloaded file.

Message in Google Chrome: "TactileViewInstall2200.exe is not commonly downloaded and could be dangerous."

This is encountered mostly with new releases or development versions of TactileView. Click on the small arrow on the right to show more options, then choose ‘Keep’ to dismiss this message.

 

Internet Explorer

When the security level in Internet Explorer is set to ‘High’, a message will appear when you download TactileView.

Internet Explorer warning message: "Your current security settings do not allow this file to be downloaded."

To solve this, click on the gear icon in the top right corner and go to Internet Options. In the Security tab, reduce the security level to ‘Medium-high’. You can now retry to download the software installer. Next, choose to save or run the TactileView installer.

 

Other browsers

In case another web browser blocks your downloaded file, check the security settings of the browser or any virus scanner add-ons. If these are too strict, try to lower the security level and retry to download the file.

 

Installing the software

Windows SmartScreen

Windows Smartscreen message: "Windows SmartScreen prevented an unrecognised application from starting. Running this application might put your PC at risk."

Windows SmartScreen will often block when the TactileView installer is launched for the first time.

Windows Smartscreen warning: clicking 'More info' allows you to select 'Run anyway'

To continue with the installation, click on ‘More info’, then select ‘Run anyway’.

 

Virus scanners

As with browsers, the security level of your virus scanner will determine whether launching TactileView will be allowed. Lowering the security level will usually solve the problem. The example below shows how to resolve the problem when a lower security level will still block TactileView. In this example AVG is shown, but other virus scanners will provide similar options.

AVG step 1 (screenshot)

1. Go to ‘Options’ and select ‘Advanced settings’.

AVG step 2 (screenshot)

2. From the list of options, select ‘Exceptions’ and click on ‘Add exception’.

AVG step 3 (screenshot)

3. Select ‘Application or File’ as Exception type.

AVG step 4 (screenshot)

4. In the list of options that appears, browse to the location of the TactileView executable file; by default this will be C:\Program Files (x86)\TactileView\TactileV.exe. Check ‘Even when the file has been changed or updated’ to avoid having to repeat this process after a software update. Click ‘OK’ to confirm.

AVG step 5 (screenshot)

5. You will now see TactileView in the list of exceptions. You need administrator rights to confirm the changes by clicking ‘OK’.